Privacy Policy
Last updated 15 Oct 2026
Who we are
This policy explains how Poole's Pools Pty Ltd, ACN 700 605 241, ABN 20 700 605 241, trading as Poole's Pools ("we", "us", "our"), collects, uses and protects your personal information when you visit poolespools.com.au or use our services.
What we collect
When you contact us or book a service, we may collect:
your name, email address and phone number
your property address and access details
details about your pool, spa and equipment
photos you choose to upload through our contact form
how you heard about us
records of the services, quotes and invoices we provide
When you visit our website, we also collect information automatically, such as your IP address, browser type, the pages you visit, the page or advertisement that brought you to our site, and advertising click identifiers.
During a service, our technicians take photos of the pool and equipment area so we can record the work and its condition. We try not to capture people or the inside of your home.
How we use it
We use your information to:
provide, schedule and manage our services
prepare quotes and invoices and receive payment
respond to enquiries and send service reports and reminders
understand which of our advertising and marketing works
improve our website and our service
meet our legal obligations
Who we share it with
We do not sell your personal information. We only share it where we need to, with:
our employees and technicians
the software we use to run the business: ServiceM8 (job management), Xero (invoicing and accounts), Netlify (website and contact forms) and Google (Workspace email, Analytics and Ads)
our accountant
government or regulatory bodies where the law requires it
Some of these providers may store information on servers outside Australia. We use reputable providers that protect information to a standard similar to Australian law.
Cookies, analytics and advertising
Our website uses cookies and similar tools, including Google Analytics and Google Ads conversion tracking, to understand how people use the site and which advertisements lead to enquiries. You can turn off cookies in your browser settings, and you can manage how Google uses your information for ads through your Google account settings.
Keeping it secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of online transmission is completely secure, but we only keep what we need for as long as we need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by contacting us. If you have a concern about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
Contact us
Poole's Pools Pty Ltd
Email: info@poolespools.com.au
Phone: +61 461 343 532