Privacy
Last updated on May 28, 2025
Poole’s Pools respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose and safeguard your information when you visit our website poolespools.com.au or interact with our business.
1. What Information We Collect
We may collect personal information such as:
- Your name
- Email address
- Phone number
- Property address (for service bookings)
- Any other information you provide when contacting us
We also collect non-personally identifiable information through tools like Google Analytics, including:
- Your IP address
- Browser type
- Pages visited
- Time spent on site
- Referring website
2. How We Collect Your Information
We collect information when you:
- Fill out forms on our website
- Submit a service enquiry
- Contact us via phone, email or social media
- Use our website (via cookies and tracking technologies)
- Are scheduled or communicated with through our job management platform, ServiceM8
3. How We Use Your Information
We use your information to:
- Provide and manage our pool services
- Respond to your enquiries or feedback
- Schedule and manage jobs using ServiceM8
- Send quotes, invoices, and service reminders
- Improve our website, service quality, and user experience
- Analyse website traffic and performance using Google Analytics
- Comply with legal obligations
4. Disclosure of Information
We do not sell your personal information. We may share it with:
- Our service technicians or staff
- Platforms and tools we use to operate our business, including:
- ServiceM8, used for quoting, scheduling, and customer management
- Google Analytics, which helps us understand user behaviour on our website
- Government or regulatory bodies, if legally required
- ServiceM8 and Google Analytics store information securely. You can review their policies here:
- ServiceM8 Privacy Policy
- Google Privacy Policy
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of online transmission is completely secure.
6. Access & Correction
You may request access to or correction of your personal information by contacting us directly. We will respond within a reasonable timeframe.
7. Cookies
Our website uses cookies to personalise your experience and analyse traffic via Google Analytics. You can disable cookies through your browser settings. Learn how to opt-out of Google Analytics tracking here.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices and recommend reviewing their policies.
9. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Poole’s Pools
Phone: +61 461 343 532
Email: info@poolespools.com.au
Website: poolespools.com.au